[kaotik78]

Hi all,

I have run into a snag with a client which has been dragging on and on for about 6+ months.

I'll give the skinny here. The client wanted a website to which I spec'd out with navigation, content etc. Upon building the website the client had wanted to start adding images, which were extremely low quality and wanted all the "white" in the background removed and cleaned up. There were about 500+ images like this. My solution to this was to have the background which they were going to be placed, white as well, it looked great and asked him his thoughts. His reply was it looked "cookie cutter" and he did not like it. The site is very dark as it is, much to my suggestions, that's what the client wanted, dark grey's, blacks, and a bright red for accent bullets... ick. Well I have sent out 6+ emails, voice messages etc, to get his input as I never heard back from him. About 2 months later I get a email from a outside party stating they would be handling the website build for my client and I should deal with him directly. This person took about another month to respond to which he stated he was "dissapointed" with the website and we should meet to go over what needs to be done as he started to make rude remarks digging on the design of the site as a whole.

Should I even bother replying to this person as my contract only has the owner listed? The owner has not been in contact with me since. There are only three sections that need content based on the contract and the contract is fullfilled. I feel they are trying to get more work out of me to which this person has no idea of the original design meeting, content, contract etc.

Should I tell him to pound sand? I would like to wrap this up as the client put a deposit down, the site is 95% complete, but he's holding the entire process up now.

Thanks for reading.

[Paul]

show the new clown the brief and contract and let him know you did what was asked.

then slap an admin fee to put his name on the contract ha ha, only kidding

[kaotik78]

lol, This is a situation where the client is "cheap" and I believe he expected it to be a turn key operation with little to no participation. I have not heard from him since 1/15/06 when I needed the last three pieces of content. His gripe was about images on a white background not looking good... Then months go by and I get this person stating he will "handle" the project from here on out.

What I have taken away from this whole ordeal is that I should have passed if I had the inkling this client would be cheap and picky to the point of persnickity! Virtually every part of the project, including the template's, were revised around 5-8 times....

[kiteflyer]

sometimes you just have to cut them loose.
it sucks, you've wasted time and lost money. but hopeless is hopeless.
if you run I would advise to make sure they can't use your work at all.
because that would be the last kick in the butt. 6 months from now you look and they've used you're design.

[Snowshiro]

He's probably unhappy with some aspect of the design, but has realized he knows next to nothing about web site design, and someone he knows has told him "I know this shit. I'll deal with your designer."

However, I tend to reserve judgement on these things until I've seen the quality of the work. Can we see some samples?

[cjgraphix]

If everything is documented then you are fine. Finish the three pages with dummy content if they won't supply any. Hand it over, along with all files, and possibly a brief description of what's what. Then comes the resignation letter.

Don't deal with bullshit from clients. I had a client recently hire another developer, not tell me, and we started overwriting each others work. I immediately called the client and let them know that this was unacceptable, and to put the two developers in contact. He refused, so I walked away from the project. There were a lot of other issues, but all in all.... a bad client can take away from every other client you have. It's not worth it, cut him loose.

[kaotik78]

This has gone on long enough. Question is, how do I cut him off? He's paid for virtually 95% of the project already. I'd be out alot of time, I know this pales in the long run.

Any suggestions on how it has been done before?

[faisal186]

lol, This is a situation where the client is "cheap" and I believe he expected it to be a turn key operation with little to no participation. I have not heard from him since 1/15/06 when I needed the last three pieces of content. His gripe was about images on a white background not looking good... Then months go by and I get this person stating he will "handle" the project from here on out.

What I have taken away from this whole ordeal is that I should have passed if I had the inkling this client would be cheap and picky to the point of persnickity! Virtually every part of the project, including the template's, were revised around 5-8 times....

[Pedro]

^ Ban request please ^