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jesusfreak101 · 26-12-2007, 14:37

hey well heres the deal;

My boss wants me to change a websites host or name server to our current provide (cedant.com) and I have experienced some problems with certain websites. This website I am changing has a server based email which means that their email is not set up in their host, so usually when you change the name server or host you have to re-create the emails with the new settings...
well my boss tells me that this shouldn't create any problems, but I think it will. Can someone please give me some more info because I called technical support and they couldn't help

pgo · 26-12-2007, 15:55

I'm not really knowledgeable about this - the IT staff usually takes care of domain stuff - but I believe if you change the nameservers you will affect email.

If I understand correctly, you're just moving a website, so there's no need to change nameservers - just the DNS records.

If your web host can't help with this, I suggest finding a new web host. Seriously.

jesusfreak101 · 26-12-2007, 16:01

im changing the host, therefore changing the name server to point to the new host.

the thing is that their email is on a inHouse server (i guess thats what they call it) so this has nothing to do with the hosting

Shiro · 26-12-2007, 16:08

I can't really speak on your situation, but I have a sort of similar situation that came up earlier this month. We switched our company's homepage to another server we had. All our company's email addresses were for the domain that we were switching over. Before we switched, I created an add-on domain on the new server, then created everybody's email addresses on that server. Then when the switchover happened, it was supposed to be fairly painless (it wasn't, but thats a whole different story). I had to create new passwords for everyone, as I didn't know their old passwords, and the address of the mail servers (both incoming and outgoing) changed, so everyone had to change their settings locally.
Before everyone left on the nite of the changover, they set up their computers to automatically download their email every minute, and left their computers on. This meant that at the most, the only mail that would be lost would be one minutes worth.
So when the name servers were re-pointed, the mail servers went with it.

Kind of different from your situation, but I thought I would give you some perspective on how it worked for me at least.

jesusfreak101 · 26-12-2007, 16:21

yea i see what your saying. i read some tips and one of them was kinda like what you did. He said that once the email server says "Error" to change the settings and then boom, it would be like you said, one minutes worth

but the thing here is that the emails are not with the host, so i have no idea if this will crash their emails...

i had an incident with another clients email that was mx based which was a total disaster and they were inHouse too

d3mcfadden · 26-12-2007, 17:03

you should be able to explicitly set your MX records to your current mail provider then change your name servers / dns records and experience no email down time.

pgo · 26-12-2007, 17:51

I don't see why you have to change the nameservers if they're just moving a website.

All you should need is an A record, if I recall. Still a bit fuzzy on DNS stuff, though.

Hunch · 26-12-2007, 18:05

Quote:

Originally Posted by pgo

I don't see why you have to change the nameservers if they're just moving a website.

All you should need is an A record, if I recall. Still a bit fuzzy on DNS stuff, though.

You're right. Leave the nameservers as they are if they're not causing any trouble.

Shiro · 26-12-2007, 23:35

But don't the name servers point at the server on which the site is located?

I'm kind of curious about this, because its good stuff to know!

pgo · 27-12-2007, 10:36

Nameservers can be anywhere and they simply tell requests where to look.

Looking for mail.somewhere.com? Go to XXX.XXX.XXX.XX
Looking for www.somewhere.com? Go to XXX.XXX.XXX.XX

Let's educate ourselves!

Domain name system - Wikipedia, the free encyclopedia
Name server - Wikipedia, the free encyclopedia

jesusfreak101 · 27-12-2007, 12:29

but my boss wants all of the monthly/yearly charges on one account which also means the registrar needs to be there also....

jdobs · 27-12-2007, 13:02

you know im going to be honest, im new here so i might be out of line but i dont know if what your trying to accomplish is going to be possible without getting at IT guy to work with you on it. if at all.....good luck

pgo · 27-12-2007, 14:10

Not out of line. That's what I would suggest.

Of course his "host" (I use sarcastic quote marks for a reason) should be able to help with DNS issues.

proc355 · 27-12-2007, 14:28

Quote:

Originally Posted by jdobs

i dont know if what your trying to accomplish is going to be possible without getting at IT guy to work with you on it. if at all.....good luck

any "IT" guys around here?

jeepers

anyway, it's already been said, all you need is to change the A record; e.g. i use the free email accounts that come with godaddy domains (using the existing MX & CNAME records) but point the domains (using the A record) at completely different hosts

26-12-2007, 14:37	#1 (permalink)
jesusfreak101 ie must die Join Date: Jun 2007 Location: Washington Posts: 509	i need urgent help! hey well heres the deal; My boss wants me to change a websites host or name server to our current provide (cedant.com) and I have experienced some problems with certain websites. This website I am changing has a server based email which means that their email is not set up in their host, so usually when you change the name server or host you have to re-create the emails with the new settings... well my boss tells me that this shouldn't create any problems, but I think it will. Can someone please give me some more info because I called technical support and they couldn't help

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26-12-2007, 15:55	#2 (permalink)
pgo Senior Member Join Date: Jan 2005 Posts: 12,340	I'm not really knowledgeable about this - the IT staff usually takes care of domain stuff - but I believe if you change the nameservers you will affect email. If I understand correctly, you're just moving a website, so there's no need to change nameservers - just the DNS records. If your web host can't help with this, I suggest finding a new web host. Seriously.

26-12-2007, 16:01	#3 (permalink)
jesusfreak101 ie must die Join Date: Jun 2007 Location: Washington Posts: 509	im changing the host, therefore changing the name server to point to the new host. the thing is that their email is on a inHouse server (i guess thats what they call it) so this has nothing to do with the hosting

26-12-2007, 16:08	#4 (permalink)
Shiro shiro Join Date: Aug 2007 Location: Yokohama, Japan Posts: 2,688	I can't really speak on your situation, but I have a sort of similar situation that came up earlier this month. We switched our company's homepage to another server we had. All our company's email addresses were for the domain that we were switching over. Before we switched, I created an add-on domain on the new server, then created everybody's email addresses on that server. Then when the switchover happened, it was supposed to be fairly painless (it wasn't, but thats a whole different story). I had to create new passwords for everyone, as I didn't know their old passwords, and the address of the mail servers (both incoming and outgoing) changed, so everyone had to change their settings locally. Before everyone left on the nite of the changover, they set up their computers to automatically download their email every minute, and left their computers on. This meant that at the most, the only mail that would be lost would be one minutes worth. So when the name servers were re-pointed, the mail servers went with it. Kind of different from your situation, but I thought I would give you some perspective on how it worked for me at least.

26-12-2007, 16:21	#5 (permalink)
jesusfreak101 ie must die Join Date: Jun 2007 Location: Washington Posts: 509	yea i see what your saying. i read some tips and one of them was kinda like what you did. He said that once the email server says "Error" to change the settings and then boom, it would be like you said, one minutes worth but the thing here is that the emails are not with the host, so i have no idea if this will crash their emails... i had an incident with another clients email that was mx based which was a total disaster and they were inHouse too

26-12-2007, 17:03	#6 (permalink)
d3mcfadden Senior Member Join Date: Apr 2005 Location: - Posts: 694	you should be able to explicitly set your MX records to your current mail provider then change your name servers / dns records and experience no email down time.

26-12-2007, 17:51	#7 (permalink)
pgo Senior Member Join Date: Jan 2005 Posts: 12,340	I don't see why you have to change the nameservers if they're just moving a website. All you should need is an A record, if I recall. Still a bit fuzzy on DNS stuff, though.

26-12-2007, 23:35	#9 (permalink)
Shiro shiro Join Date: Aug 2007 Location: Yokohama, Japan Posts: 2,688	But don't the name servers point at the server on which the site is located? I'm kind of curious about this, because its good stuff to know!

27-12-2007, 10:36	#10 (permalink)
pgo Senior Member Join Date: Jan 2005 Posts: 12,340	Nameservers can be anywhere and they simply tell requests where to look. Looking for mail.somewhere.com? Go to XXX.XXX.XXX.XX Looking for www.somewhere.com? Go to XXX.XXX.XXX.XX Let's educate ourselves! Domain name system - Wikipedia, the free encyclopedia Name server - Wikipedia, the free encyclopedia

27-12-2007, 12:29	#11 (permalink)
jesusfreak101 ie must die Join Date: Jun 2007 Location: Washington Posts: 509	but my boss wants all of the monthly/yearly charges on one account which also means the registrar needs to be there also....

27-12-2007, 13:02	#12 (permalink)
jdobs friendship on fire Join Date: Dec 2007 Location: Utah Posts: 5	you know im going to be honest, im new here so i might be out of line but i dont know if what your trying to accomplish is going to be possible without getting at IT guy to work with you on it. if at all.....good luck

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27-12-2007, 14:10	#13 (permalink)
pgo Senior Member Join Date: Jan 2005 Posts: 12,340	Not out of line. That's what I would suggest. Of course his "host" (I use sarcastic quote marks for a reason) should be able to help with DNS issues.