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20-11-2007, 11:24
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#1 (permalink) |
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Crimp Crimp Crimp
Join Date: Jun 2007
Location: Glasgow
Posts: 2,238
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Dead pixel?
Got a new samsung 22" monitor and I've lost 10 minutes of my life trying to scrub at (what I now know is) a dead pixel on my screen. I only bought it 4 weeks ago - I think there's a 12 month warranty on this stuff that covers dead pixels? I know it's just a wee pixel, but it's putting me off when I'm trying to use photoshop. I bought it from Misco - has anyone had dealings with them on returning items? I've not had the best experience with them - I bought a Sapphire 512MB PCI express graphics card from them and when I tried to send it back they wouldn't take it becaue I'd removed it from the packet. Turns out the inside of this work PC is a PCI and not a PCI express as I was lead to believe. That's up for grabs if anyone wants to buy it off me, btw! Brand new, just taken out the packet only to be put back in a few seconds later. Anyway, is a dead pixel enough to send back a monitor? |
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20-11-2007, 11:27
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#3 (permalink) |
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389 ppm and rising
Join Date: Aug 2005
Location: Järvenpää, Finland
Posts: 5,417
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I think up to 5 dead'uns are allowed through at factories' quality control before a screen gets binned. It would drive me batshit! I know why you want to return the thing but I don't think you're legally entitled to. Of course, you can always make a stink in the shop... My free fonts www.utfi.net
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20-11-2007, 11:33
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#4 (permalink) | ||
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Crimp Crimp Crimp
Join Date: Jun 2007
Location: Glasgow
Posts: 2,238
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Quote:
AAAH! Quote:
It is extremely annoying. It's right in the middle of the screen so I can't even ignore it. I'm going to take it back and have my (even) higher pitched whine voice on standby to make a fuss. |
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20-11-2007, 11:39
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#8 (permalink) |
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389 ppm and rising
Join Date: Aug 2005
Location: Järvenpää, Finland
Posts: 5,417
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Yeah, take it back and explain nicely why it is so distracting - that you work very close up and are used to a pixel-accurate work standard so it really does make a difference. Start stinking only if politeness doesn't work! My free fonts www.utfi.net
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20-11-2007, 11:53
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#9 (permalink) |
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Crimp Crimp Crimp
Join Date: Jun 2007
Location: Glasgow
Posts: 2,238
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I've had a look at Samsung's policy and it makes no sense to me: http://erms.samsungelectronics.com/c.../faqs_self.jsp I'm going to just send it back to Misco and get a new one. It's right in the middle and it's very obvious. Will tell them what you said, steveb. Can't be having a dead pixel when I'm working with them! Would you sell a dead horse to a jockey? Ok, maybe that's a bit too far... |
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20-11-2007, 11:57
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#10 (permalink) |
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Day-Glo Jazz Monkey
Join Date: Mar 2007
Location: Shoreditch, London
Posts: 1,129
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Is it black or coloured? If it's coloured it's only stuck and can be "massaged" (small gentle circular motion with lint-free cloth) back into working order again (although it's more likely to get re-stuck than other pixels, etc). |
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20-11-2007, 12:00
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#11 (permalink) | |
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Crimp Crimp Crimp
Join Date: Jun 2007
Location: Glasgow
Posts: 2,238
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Quote:
I thought it was grey to start with, but it looks like it might be a yellowish colour. I'll give the lint-free cloth massage a go and see if it works. Thanks! - just need to find a lint-free cloth now. |
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20-11-2007, 13:02
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#12 (permalink) |
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389 ppm and rising
Join Date: Aug 2005
Location: Järvenpää, Finland
Posts: 5,417
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Don't do any massaging before you try returning it! You'll only scratch the surface and then they'll never accept it in return. There is no such thing as a lintfree cloth. Oh - another bit of advice (which works for me) - if they seem a bit dubious at first, ask if you can exchange it for an upgrade to a slightly more expensive model. My free fonts www.utfi.net
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