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cam · 21-05-2005, 07:55

anyone recommend any opensource web-based email-support apps?

i've been playing with OSTicket which is quite decent but just wondering what anyone else is using.

PHP apps only by the way, i've noticed a lot of them tend to be in perl, but as i'll probably have to customise them to some degree i'd prefer php

Narate · 21-05-2005, 09:28

Apparently open source is a bad option for 'mission critical applications' according to a fried of mine, as they have a tendency to go wrong.

cam · 21-05-2005, 09:45

Um, well using any untested application for a mission-critical purpose is insane, whether or not it's open-source has no bearing.

Besides, security through obscurity is no security at all.

lyndon · 21-05-2005, 18:38

Quote:

Originally Posted by Narate

Apparently open source is a bad option for 'mission critical applications' according to a fried of mine, as they have a tendency to go wrong.

And my mate says that if a women craves carrots during pregnany then the baby will have ginger hair. Linux, FreeBSD, BIND, Apache - all open source to name just a tiny proportion.

Check out http://opensource.org/advocacy/case_for_business.php and an excellent paper by the co-founder of Yahoo! on Open Source software at http://www.ictp.trieste.it/~cfonda/s...d_FreeBSD.html

Here's a few more open source help desk / support packages to take a look at:

Crafty Syntax Live Help
Help Center Live
osTicket
PHP Support Tickets
Support Logic Helpdesk
Support Services Manager

Hotscripts.com is your friend. Also check out sourceforge.net for loads more....

Narate · 21-05-2005, 18:42

Easy, just passing on the message

pgo · 21-05-2005, 21:17

Don't forget PHP and MySQL!

cam · 22-05-2005, 04:35

cheers pgo

lyndon · 22-05-2005, 07:00

Quote:

Originally Posted by Narate

Easy, just passing on the message

Sorry if I went a bit OTT, just had a similar conversation on Friday afternoon with a director of a certain local charity about setting up a few new "open access" internet labs.

They have been offered a transit van full of P3 machines, which wont run XP very well, for free - however are insistant that spending £30k+ of donations on new machines running XP/Office instead of the £2.5k to use open source software as "open-source" software is full of bugs and unsupported!

Madness, utter madness. BTW - has anyone here tried the new copy of GIMP ????

lyndon · 22-05-2005, 07:05

Also OT, but...

Whilst working as a consultant for the RAF the powers that be decided to change from a Novell based network to a MS based one. No logical reasoning, no TCO analysis etc....

The "upgrade" reduced productivity and uptime, increased support costs and the site configuration went from 8 servers "serving" 1,400 users for all applications, email, file/resource sharing etc... to 26.

IMHO Microsoft is only good at one thing.. Marketing.. They sure as shit can't write decent, documented software.

weldo · 23-05-2005, 03:29

You go, girl !!

lyndon · 23-05-2005, 03:37

Wow, too much drugs for me over the weekend!

Luke Redpath · 23-05-2005, 05:58

Quote:

Originally Posted by Narate

Apparently open source is a bad option for 'mission critical applications' according to a fried of mine, as they have a tendency to go wrong.

Tell that to anybody running a Linux/Apache server. What a load of bull.

And non-OSS don't have a tendency to go wrong?

Luke Redpath · 23-05-2005, 05:59

Anyway, I know you said PHP, but I thought I'd throw this in anyway, as we use it for all of our incoming support inquiries:

http://www.bestpractical.com/rt/

Quote:

RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

21-05-2005, 07:55	#1 (permalink)
cam vague™ Join Date: Mar 2004 Location: Glasgow Posts: 5,359	os support apps anyone recommend any opensource web-based email-support apps? i've been playing with OSTicket which is quite decent but just wondering what anyone else is using. PHP apps only by the way, i've noticed a lot of them tend to be in perl, but as i'll probably have to customise them to some degree i'd prefer php __________________ Random goodness at The Blog™

21-05-2005, 09:45	#3 (permalink)
cam vague™ Join Date: Mar 2004 Location: Glasgow Posts: 5,359	Um, well using any untested application for a mission-critical purpose is insane, whether or not it's open-source has no bearing. Besides, security through obscurity is no security at all. __________________ Random goodness at The Blog™

22-05-2005, 04:35	#7 (permalink)
cam vague™ Join Date: Mar 2004 Location: Glasgow Posts: 5,359	cheers pgo __________________ Random goodness at The Blog™

23-05-2005, 03:29	#10 (permalink)
weldo now with added beard Join Date: Mar 2004 Location: Liverpool Posts: 5,273	You go, girl !! __________________ fuck signatures

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21-05-2005, 09:28	#2 (permalink)
Narate Royalty™ Join Date: Feb 2003 Location: Manchester (UK) Posts: 3,239	Apparently open source is a bad option for 'mission critical applications' according to a fried of mine, as they have a tendency to go wrong.

21-05-2005, 18:42	#5 (permalink)
Narate Royalty™ Join Date: Feb 2003 Location: Manchester (UK) Posts: 3,239	Easy, just passing on the message

21-05-2005, 21:17	#6 (permalink)
pgo i'm done, son Join Date: Jan 2005 Posts: 12,262	Don't forget PHP and MySQL!

22-05-2005, 07:05	#9 (permalink)
lyndon Venti Macchiato Join Date: Aug 2003 Location: Wales, UK Posts: 1,160	Also OT, but... Whilst working as a consultant for the RAF the powers that be decided to change from a Novell based network to a MS based one. No logical reasoning, no TCO analysis etc.... The "upgrade" reduced productivity and uptime, increased support costs and the site configuration went from 8 servers "serving" 1,400 users for all applications, email, file/resource sharing etc... to 26. IMHO Microsoft is only good at one thing.. Marketing.. They sure as shit can't write decent, documented software.

23-05-2005, 03:37	#11 (permalink)
lyndon Venti Macchiato Join Date: Aug 2003 Location: Wales, UK Posts: 1,160	Wow, too much drugs for me over the weekend!

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