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lozmatic · 01-04-2005, 06:43

I signed up with fasthosts a few months ago and quickly cancelled my account as I wasn't getting the type of service I needed. Closing the account wasn't straight forward as I would have hoped, but We got there in the end...

Quote:

Thank you for your email, I can confirm that your account has been closed and a refund processed.

Today I receiuve this...

Quote:

Fasthosts: your credit/debit card has expired

The credit/debit card registered on your Fasthosts account 260834 has now expired. As a result, we have temporarily suspended your Fasthosts account. However, this will not affect your website and email.

Now will have to check my credit card statements to see if I''ve been debited and get them to cancel an account again.

It's ridiculous. And it happens regularly. There should be legislation in place to compensate customers when such errors occur. Too often companies set up systems that do not behave as they should (where that is intentional or not is another question) and the result is extra grief and time wasted for us.

Brown · 01-04-2005, 06:47

it is up to you to cancel any direct debits you set up.

lozmatic · 01-04-2005, 06:49

it's not a direct debit. it's them trying to debit my credit card.

lyndon · 01-04-2005, 08:41

almost as bad as donhost!

Mr Fred · 01-04-2005, 09:14

and machhost.

lyndon · 01-04-2005, 09:19

bloody cowboys.....

paulanthony · 01-04-2005, 13:08

lozmatic - what were the problems u were having....Im with Fasthosts at the minute, just wanna know the problems.

lozmatic · 01-04-2005, 13:30

I originally signed up with them after talking to a sales person and getting a confirmation that they could provide what I required: to be able to set up a parallel version of my website on their servers before changing DNS, to make the transfer as smooth as possible.

Once I signed up I realised this would not be possible as they couldn't provide me with a temporary URL to get the database, mail, etc... working. Basically I would needed to switch before being able to transfer files, set the dbase, transfer the dbase, etc...

So I cancelled my account and got confirmation of this on 4/1/2005 by email. And today I have received an automated alert saying that my credit card details have expired. So my questions are...

Why do they still have my credit card details on record?
Have they charged me since January?

Hassles I really wanna do without.

Jen · 25-04-2005, 01:43

"Have they charged me since January?"

Check your bank statement.

01-04-2005, 13:08	#7 (permalink)
paulanthony mingin dawg baitch Join Date: Apr 2004 Location: Belfast Posts: 1,035	lozmatic - what were the problems u were having....Im with Fasthosts at the minute, just wanna know the problems. __________________ Web design Ireland

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01-04-2005, 06:47	#2 (permalink)
Brown volkswagen yellow & gold Join Date: Apr 2003 Location: london, england. Posts: 6,147	it is up to you to cancel any direct debits you set up.

01-04-2005, 06:49	#3 (permalink)
lozmatic Geek is the new cool. Join Date: Mar 2005 Location: London Posts: 11	it's not a direct debit. it's them trying to debit my credit card.

01-04-2005, 08:41	#4 (permalink)
lyndon Venti Macchiato Join Date: Aug 2003 Location: Wales, UK Posts: 1,154	almost as bad as donhost!

01-04-2005, 09:14	#5 (permalink)
Mr Fred Magazines™ Join Date: Mar 2003 Location: Glasgow.. Posts: 11,354	and machhost.

01-04-2005, 09:19	#6 (permalink)
lyndon Venti Macchiato Join Date: Aug 2003 Location: Wales, UK Posts: 1,154	bloody cowboys.....

01-04-2005, 13:30	#8 (permalink)
lozmatic Geek is the new cool. Join Date: Mar 2005 Location: London Posts: 11	I originally signed up with them after talking to a sales person and getting a confirmation that they could provide what I required: to be able to set up a parallel version of my website on their servers before changing DNS, to make the transfer as smooth as possible. Once I signed up I realised this would not be possible as they couldn't provide me with a temporary URL to get the database, mail, etc... working. Basically I would needed to switch before being able to transfer files, set the dbase, transfer the dbase, etc... So I cancelled my account and got confirmation of this on 4/1/2005 by email. And today I have received an automated alert saying that my credit card details have expired. So my questions are... Why do they still have my credit card details on record? Have they charged me since January? Hassles I really wanna do without.

25-04-2005, 01:43	#9 (permalink)
Jen Design is my obsession™ Join Date: Apr 2005 Location: Australia Posts: 41	"Have they charged me since January?" Check your bank statement.

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