Web Design Forums

twentyfour · 22-11-2004, 09:24

This is the worst expirience I've ever had with a hosting company, EVER

First of all my site is accessable 50% of the time, the other 50% the server will just hang.

Secondly they recently lost all of my data and reverted to a version of my site from MAY this year and claim that they never backup, I don't understand because there's plenty of files in my directory now that i deleted over 6 months ago that have re-appeared, could some one explain this to me.

they accept that these problems are 'their fault', but refuse me a refund, even though they claim that they provide 'reliable hosting' therefore they're breaking the implied contract, right? I don't really understand this stuff, would anyone be kind enough to try and explain to me haha.

thanks
Tim

fcolor · 24-11-2004, 07:51

Really sorry to here that. This company seems to be long enough on the market so they definetely have to know how to avoid such porblems. Why do you have downtime like this? Is it something relatedto sofware, scripts, databases or they just failed to provide good uptime?

Regards
Dimitar

Bon · 07-01-2005, 11:00

I've been hosted with Web-Mania for over 3 years now and I've never had problems like you describe. 50% downtimes is a bit extreme, and if it's true then you certainly should be getting at least a part refund from them.

On the occasions that I do get downtime I usually just use the LiveHelp feature or email them, and they sort it pretty quick.

Another other point is that Web-Mania's server 9 is known to be a dodgy server, so you may be getting problems if you're on there. Just ask them to move you to a different server, one of my friends done this just before Christmas.

I think Web-Mania's services are great and it's only £20 a year for a ridiculous amount of features!!!

Brown · 07-01-2005, 11:01

Quote:

Originally Posted by Bon

it's only £20 a year

there might just be something in that that would explain the earlier post...

oli · 07-01-2005, 11:04

I smell a rat

sleepingfish · 07-01-2005, 11:08

Ratmania.

oli · 07-01-2005, 11:19

Rat-a-Tooey

Brown · 07-01-2005, 11:40

cock-a-rat-a-rock-a-cock-a-rama!

im_not_jose · 13-01-2005, 23:05

I agree that with Web-mania, I've experienced more down-time than usual, although nothing close to 50%. More like 0.05% of the time. I estimated about 10 hours in a week, if you factor in 7 days and 24 hours a day (thus 168 hours). That's still damn good if you ask me. Of course, you might be having a fair share of problems due to one particular server.

Also, there have been a few exceptional incidents where they were less than helpful/friendly, but atleast they did provide some technical support and gave me some kind of answer.

On the whole, I still like them. I use to be hosted by Lycos (do they still do their own hosting?) and I tell you, that was a bloody nightmare. They pulled my site offline for over 4 months, for claiming to have not paid them for 1 months fee (I dont know how, my bank account was adequatly filled). I kept sending them emails telling them that I was willing to pay them immediately and even pay for 2 years hosting, to prevent such a thing to happen again. But they continued to ignore me, then get back to me a month later and ask again what the problem was (starting from the beginning) and then I wouldnt hear from them for another month, and then they would call asking why I haven't paid, etc etc... what a nightmare...

Web-mania may not be perfect, but atleast you get pretty good service, and a pretty good deal.

My 2 cents.

Limecity · 20-01-2005, 18:28

Ive been hosting with web-mania for around 9 months now, the only real problems i have with the company is the versions of php and mysql as there knocking on abit now and testing certain scripts i have built then finding out i cant test them on my server is annoying, but like others say for £20 a year you cant complain with there customer service and features they offer.

Mr Fred · 21-01-2005, 04:03

Quote:

Originally Posted by Brown

cock-a-rat-a-rock-a-cock-a-rama!

hahaha shouldnt laugh but reminds me of a local shop.
color-rama

Stef_UK · 21-01-2005, 07:11

I used web-mania for a while before switching over to sensical, they charge a bit more (£50 a year) but not had any down time (touch wood) and they don't seem to limit how much space you have or anything...!

lozmatic · 08-03-2005, 07:17

I've got 2 websites on web-mania, my personal one and another one that I am migrating to DataGate. Definitely one to avoid if you're building a site for a client.

For £20 a year it is a great deal, as long as your business does not depend on it. Downtime is considerably higher than any serious hosting, their mail servers are slow and i often get errors checking/sending emails and then you have strange occurances like today when they seem to roll-out changes to their set-up without proper testing and notification (resulting in PHP scripts failing).

Support is actually good. They have someone who is reachable via a chat pop-up 24/7 and who usually resolves issues. Here's an example:

Quote:

Shawn: Hello! Welcome to Web-Mania Live Chat Service. How may I help you today?
you: www.tabletpc.it - please fix the error
Shawn: Hello again
Shawn: Please provide the link where you are getting the error message.
you: www.tabletpc.it
Shawn: please hold on
you: sure
Shawn: Please check it now.
you: it's fine now. Can I expect other scripts to produce errores? So far you've had to fix 3
Shawn: You can fix this error by editing the scripts as per the information I have provided to you.
you: I can't now because I don't have access to FTP. If Web Mania had warned me about this I could have organised myself to deal with issues promptly. I will have to ask you to fix scripts as they fail
Shawn: You can use telnet client to edit these files.
you: I'm behind all sorts of corporate firewalls.
you: What is it exactly that is going on? What are you changing on the server?
Shawn: There is nothing changed on the servers.
you: So why are my scripts being affected like this? They have been working fine until today.
Shawn: I am sorry but not sure.
you: Very strange. I can only assume that a change in the environment has triggered this. Or a hacker, perhaps. What do you think?
you: Hello?
Shawn: Sorry for the delay.
Shawn: I have forwarded this issue to our senior tech and now they are investigating the issue
you: Ok, will they email me? Thank you.
Shawn: You will be informed on your contact email address.
you: Great. Thank you for your help.

In this case they were helpful in fixing problems but not explaining why they occured in the first place.

Stickman · 08-03-2005, 07:55

Interesting...

oli · 08-03-2005, 08:33

http://www.google.co.uk/search?q=web...en-US:official

bet theyre well chuffed

Mr Fred · 08-03-2005, 08:56

not as bad as cunting machhost.

Alex · 08-03-2005, 10:19

haha that google listing is brilliant

Slowly creeping up on this one too

http://www.google.co.uk/search?hl=en...G=Search&meta=

lyndon · 08-03-2005, 10:47

Quote:

Originally Posted by Mr Mik

not as bad as cunting machhost.

That'll be one for the search engines

lozmatic · 22-03-2005, 08:57

Not having much luck with Datagate either... arrghhhh!

Support is slow. it's one of those scnearios where you get quick replies that of problems that haven't been fully investigated. The end result being that one has to escalte issues to get them to have a proper look.

Because of this I haven't been able to get proper site stats and are left without a email as I switch from POP to MS Exchange.

I just want to cry

lyndon · 22-03-2005, 08:59

try lunarpages - logo-link is on the bottom of this page.

BTW Mik - Machhost looks as if it has been relaunched - www.machhost.com

22-11-2004, 09:24	#1 (permalink)
twentyfour Registered User Join Date: Nov 2004 Posts: 3	web-mania hosting....never again This is the worst expirience I've ever had with a hosting company, EVER First of all my site is accessable 50% of the time, the other 50% the server will just hang. Secondly they recently lost all of my data and reverted to a version of my site from MAY this year and claim that they never backup, I don't understand because there's plenty of files in my directory now that i deleted over 6 months ago that have re-appeared, could some one explain this to me. they accept that these problems are 'their fault', but refuse me a refund, even though they claim that they provide 'reliable hosting' therefore they're breaking the implied contract, right? I don't really understand this stuff, would anyone be kind enough to try and explain to me haha. thanks Tim

08-03-2005, 10:19	#17 (permalink)
Alex div Join Date: Feb 2004 Location: Leeds Posts: 647	haha that google listing is brilliant Slowly creeping up on this one too http://www.google.co.uk/search?hl=en...G=Search&meta= __________________ Engage Interactive - Web design Harrogate \| Kustard

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24-11-2004, 07:51	#2 (permalink)
fcolor Registered User Join Date: Jul 2004 Posts: 25	Really sorry to here that. This company seems to be long enough on the market so they definetely have to know how to avoid such porblems. Why do you have downtime like this? Is it something relatedto sofware, scripts, databases or they just failed to provide good uptime? Regards Dimitar

07-01-2005, 11:00	#3 (permalink)
Bon Registered User Join Date: Jan 2005 Posts: 3	I've been hosted with Web-Mania for over 3 years now and I've never had problems like you describe. 50% downtimes is a bit extreme, and if it's true then you certainly should be getting at least a part refund from them. On the occasions that I do get downtime I usually just use the LiveHelp feature or email them, and they sort it pretty quick. Another other point is that Web-Mania's server 9 is known to be a dodgy server, so you may be getting problems if you're on there. Just ask them to move you to a different server, one of my friends done this just before Christmas. I think Web-Mania's services are great and it's only £20 a year for a ridiculous amount of features!!!

07-01-2005, 11:04	#5 (permalink)
oli Free Ring Ding™ Join Date: Feb 2003 Location: Manchester Posts: 9,535	I smell a rat

07-01-2005, 11:08	#6 (permalink)
sleepingfish css is for divs Join Date: Feb 2003 Location: Norwich Posts: 4,524	Ratmania.

07-01-2005, 11:19	#7 (permalink)
oli Free Ring Ding™ Join Date: Feb 2003 Location: Manchester Posts: 9,535	Rat-a-Tooey

07-01-2005, 11:40	#8 (permalink)
Brown volkswagen yellow & gold Join Date: Apr 2003 Location: london, england. Posts: 6,214	cock-a-rat-a-rock-a-cock-a-rama!

13-01-2005, 23:05	#9 (permalink)
im_not_jose $this->usrRegistered(usr) Join Date: Jan 2005 Location: BC, Canada Posts: 3	I agree that with Web-mania, I've experienced more down-time than usual, although nothing close to 50%. More like 0.05% of the time. I estimated about 10 hours in a week, if you factor in 7 days and 24 hours a day (thus 168 hours). That's still damn good if you ask me. Of course, you might be having a fair share of problems due to one particular server. Also, there have been a few exceptional incidents where they were less than helpful/friendly, but atleast they did provide some technical support and gave me some kind of answer. On the whole, I still like them. I use to be hosted by Lycos (do they still do their own hosting?) and I tell you, that was a bloody nightmare. They pulled my site offline for over 4 months, for claiming to have not paid them for 1 months fee (I dont know how, my bank account was adequatly filled). I kept sending them emails telling them that I was willing to pay them immediately and even pay for 2 years hosting, to prevent such a thing to happen again. But they continued to ignore me, then get back to me a month later and ask again what the problem was (starting from the beginning) and then I wouldnt hear from them for another month, and then they would call asking why I haven't paid, etc etc... what a nightmare... Web-mania may not be perfect, but atleast you get pretty good service, and a pretty good deal. My 2 cents.

20-01-2005, 18:28	#10 (permalink)
Limecity taking design further. Join Date: Jan 2005 Posts: 14	Ive been hosting with web-mania for around 9 months now, the only real problems i have with the company is the versions of php and mysql as there knocking on abit now and testing certain scripts i have built then finding out i cant test them on my server is annoying, but like others say for £20 a year you cant complain with there customer service and features they offer.

21-01-2005, 07:11	#12 (permalink)
Stef_UK Registered User Join Date: Dec 2004 Posts: 8	I used web-mania for a while before switching over to sensical, they charge a bit more (£50 a year) but not had any down time (touch wood) and they don't seem to limit how much space you have or anything...!

08-03-2005, 07:55	#14 (permalink)
Stickman Dr. Lucien Sanchez Join Date: Mar 2003 Location: UK Posts: 5,632	Interesting...

08-03-2005, 08:33	#15 (permalink)
oli Free Ring Ding™ Join Date: Feb 2003 Location: Manchester Posts: 9,535	http://www.google.co.uk/search?q=web...en-US:official bet theyre well chuffed

08-03-2005, 08:56	#16 (permalink)
Mr Fred Magazines™ Join Date: Mar 2003 Location: Glasgow.. Posts: 11,275	not as bad as cunting machhost.

22-03-2005, 08:57	#19 (permalink)
lozmatic Geek is the new cool. Join Date: Mar 2005 Location: London Posts: 11	Not having much luck with Datagate either... arrghhhh! Support is slow. it's one of those scnearios where you get quick replies that of problems that haven't been fully investigated. The end result being that one has to escalte issues to get them to have a proper look. Because of this I haven't been able to get proper site stats and are left without a email as I switch from POP to MS Exchange. I just want to cry

22-03-2005, 08:59	#20 (permalink)
lyndon Venti Macchiato Join Date: Aug 2003 Location: Wales, UK Posts: 1,156	try lunarpages - logo-link is on the bottom of this page. BTW Mik - Machhost looks as if it has been relaunched - www.machhost.com

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