Web Design Forums

Chino · 12-03-2008, 14:38

Quote:

Originally Posted by cjgraphix

So again, has it all been worth it?

Hehe... Well, I haven't spent any time on this other than a few minutes composing a professional response to my client. So has it been worth it? I haven't wasted any time on the matter yet, except for the emails and reading this forum. Hardly a waste of time so, yes, it has been worth it. Knowledge is king.

True, I will never deal with them again but I am more informed and more prepared for future relationships.

Thank you for everyone's comments, questions, and advice. This place is an awesome site to find all of the above.

cjgraphix · 12-03-2008, 15:10

Quote:

Originally Posted by Chino

yes, it has been worth it. Knowledge is king.

No arguments there...

This again confirms my desire to build a site for creative people to 'call out' client like this. Display all the information online for the world to see...

I've actually been lucky enough in the past to find bad (however useful) information on clients prior to doing business with them. Saved me a large chunk of time / money.

PartDigital · 10-04-2008, 19:33

I've got a few horror stories myself. They just never seem to be satisfied sometimes.

Best bet is start looking for new clients. I've found that ones who are "kind of" in the business (such as printing companies, universities, etc) are great clients because they understand what is involved.

illvibe · 10-04-2008, 20:06

I think it's worth noting that having good communication with the client is the most important thing here. Of course, in some cases people are just pricks, but usually if they run a business they won't be completely unreasonable. In my experience, the two things that usually cause clients to turn nasty is a lack of understanding of the design process, and surprises.

"We've currently spend 5 hours of the total 30 on the landing page. I recommend we move on, or draw up a new budget to accommodate more time on it."

It's your job to see this pothole up ahead and let them know early. If they're always in the loop, things shouldn't get out of hand.

My biggest problem has arisen when a client is a poor communicator but I assume they're just easy-going about the details. It's impossible to avoid problem clients, but don't make the same mistake twice.

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10-04-2008, 19:33	#23 (permalink)
PartDigital Freelance Web Developer Join Date: Oct 2007 Posts: 20	I've got a few horror stories myself. They just never seem to be satisfied sometimes. Best bet is start looking for new clients. I've found that ones who are "kind of" in the business (such as printing companies, universities, etc) are great clients because they understand what is involved.

10-04-2008, 20:06	#24 (permalink)
illvibe say werd. Join Date: Oct 2004 Location: Japan Posts: 1,259	I think it's worth noting that having good communication with the client is the most important thing here. Of course, in some cases people are just pricks, but usually if they run a business they won't be completely unreasonable. In my experience, the two things that usually cause clients to turn nasty is a lack of understanding of the design process, and surprises. "We've currently spend 5 hours of the total 30 on the landing page. I recommend we move on, or draw up a new budget to accommodate more time on it." It's your job to see this pothole up ahead and let them know early. If they're always in the loop, things shouldn't get out of hand. My biggest problem has arisen when a client is a poor communicator but I assume they're just easy-going about the details. It's impossible to avoid problem clients, but don't make the same mistake twice.

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