You might have all seen i started a thread asking you guys to have look around
www.car-finance.net and give me some feed back. Tomson came back with the obvious comment "I take it you've done user testing....". Easy answer, no. Long story short the site is for a company with in our group and the MD won't allow the time / budget for user testing (hmm??). After showing them Tomson's comment they agreed!! Thanks mate!
So I just spent the last 4hrs with average Jo's user testing the site. Some really cool and interesting feed back. Basically I set them 5 tasks to do within the site and they went about it on their own little paths. Its very hard not being able to scream "THE QUOTE BUTTON IS DOWN THERE!!". I just sat there taking my notes quietly.
The good thing is nobaody didnt manage to complete the task, but I need to make some really big changes to make things swifter. I'll keep you all posted when i've made the changes and retested them