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Originally Posted by herkalees
Why not just tell the client that the project never got far enough along to require hosting? Does the money he paid cover the amount of hours you already put into it? Is it over, or under?
Hell as far as I'm concerned, you did work so you get to keep the appropriate amount of money, and since the site legitimately wasn't ready to be hosted, there's no shame in telling him that.
Don't fret about pleasing this guy - a good business person knows when to tell a client to screw (in kinder terms). You don't need this guy to like you at this point. Keep whatever money you legitimately earned.
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Ker ching!!!!!!
You get the answer of the week.
How many hours work did you complete for the client? IMO - Do up an invoice showing this amount and refund him the difference. If you feel inclined, show a discount on the invoice as the work was not completed. Be professional in your response and ensure that you have rationalised it (i.e via the invoicing). Separately, but delivered with the invoice and the refund cheque - provide the hosting information that he requires.
Even if he is not happy with what you have done for him - don't give him the opportunity to bad mouth your level of professionalism and therefore your business.
You have learnt your grasshopper. Nothing without a contract - doesn't have to be a complicated one. CYA (cover your arse) before you start doign any work - even if it is just a high level agreement to cover a retainer type fee during the analysis phase (and before the client has fully committed to your $costings.)
My 0.02c worth - which as a Kiwi is worth only US0.0156789c 