The hosting I bought isn't cheap, could pay a bit more and get a dedicated server. The price was either £50 a month, or £500 a year, so I "saved" myself £100 and paid yearly. It is UK based shared hosting with telephone support (9-5), and it gives me access to Windows and Linux servers so I can host PHP/MySQL and ASP/ASP.NET/MSSQL websites on unlimited domains (10GB space & bandwidth). It is reseller hosting, and because of the poor service, I have lost a few hosting customers and couldn't do anything about it.
The websites themselves do not go down, but phpMyAdmin is constantly broken and seemingly can only be fixed by restarting the MySQL server - which I have no control over. I would use the MySQL GUI Tools, but they aren't as good when it comes to importing and exporting on live websites - something always fucking goes wrong.
I first reported the problem on August 12th 2007, and since then I have reported it 12 more times, and it still is down now. Several times I have asked to be moved to another mysql server on their cluster, as apparently this problem only affects this server, but they always refuse.
Now I cannot upload anything, or even make a directory, on my website. I was trying to upload something last night but constantly got "Disk Quota Exceeded" error and the transfer fails. Odd I thought, they give me 10GB of space and give me a bandwidth limit of 10GB a month. I am only using 130mb out of my 10GB limit, and about the same on my bandwidth, I am only hosting a few websites which aren't busy - so this error is more than a tad annoying.
So then, as I rely on this hosting to earn a living, and I cant upload files nor can I access my databases. I have paid for a year in advance, and have over 6 months left, do you think I am entitled to a refund for the remaining months? If I can't get a refund, then I will have to wait until I am paid again till I can afford to get hosted elsewhere - which is a bit of a catch 22 situation.
Can anyone recommend UK hosting? I was considering getting a dedicated server from
Managed Dedicated Servers, Network and Colocation Services at RapidSwitch as they have been recommended to me by someone who has several servers with them for a few years, and their price is very competitive.