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Originally Posted by P&R
How does it work though? There has to be a certain amount of trust on the part of the customer if they never actually meet you.
I presume everything is discussed and planned over the phone and online, etc.
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I'm am very confident at the sales part of my business, which helps.
Lots of good documentation throughout the pitch / design / development process. I make the client feel comfortable with my experience typically. Even today, found myself in a conversation with a new client in Texas.. who is probably ready to sign a contract. But this client found me through one of my public sites and already had it in mind that they wanted to work with me because of previous projects.