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Originally Posted by ScoMac
I currently have a client that is past due on their account over 60 days and coming up to thier next bill which will push them to 90 days past due. I am having trouble getting communication from them. My question is how should I handle suspending their service (web hosting)? Should I send them a letter with a drop dead pay in full date to prevent service interruption and if not paid turn off their website until paid?
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TBH, I would have turned their website off at 30 days. Revise your policy and make all invoices due upon receipt. It's much less of a hassle. After all, when you create a website for them, when it's finished do you say, "I'll have it up for you in 30 days."? Digital work is most often delivered upon completion, and clients should pay accordingly. That's just my opinion and/or 2 pennies.